SALES
U.S. & Canada (800) 924-4655
International (801) 875-4999
CUSTOMER SERVICE / TECHNICAL SUPPORT
U.S. & Canada (888) 520-4998
International (801) 875-4998
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Our 527 Standard and 527 Programmable Podiatry Chairs are great chairs. They are super fast and . . .
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Ginny Alviso
Visalia, CA
FAQ's

General Questions:

Q: How did MTI get it’s start as a manufacturer of medical equipment?
Q: When did MTI incorporate?
Q: Why has MTI placed a Proposition 65 warning in its product manuals?

 

Sales Questions:

Q: How can I purchase MTI equipment?
Q: Where is MTI’s equipment made?
Q: What is MTI’s warranty?
Q: Where can I see MTI’s equipment?
Q: What is MTI’s standard lead time?
Q: Does MTI do customizations?
Q: Does MTI have other upholstery, laminate, or solid surface colors available beyond our standard colors?
Q: What method of payments does MTI accept?
Q: Are there any special wiring requirements for MTI products, even though they are generally 24 volt. DC powered?
Q: Does my order include freight?
Q: What are MTI’s payment terms?
Q: How is installation handled?
Q: Is installation included in the price of my MTI equipment?
Q: What is MTI’s return policy?
Q: How can I get service on my MTI products?


Approvals, Contracts, and Tax Information

Q: Does MTI equipment have the UL/CSA approval?
Q: Is MTI equipment CSA Approved?
Q: Does MTI have an FSS (Federal Supply Schedule) contract?
Q: Is MTI a supplier on any GPO contracts?
Q: Does MTI equipment meet requirements for the ADA Section 44 ADA Tax Credit?
Q: What requirements does a practice need to meet in order to use the ADA Section 44 Tax Credit?
Q: Does MTI equipment quality for the Section 179 Accelerated Depreciation tax deduction?


 

General
Q: How did MTI get it’s start as a manufacturer of medical equipment?
A: Jeff Baker was the Vice President of The HealthChair Group’s DMI® medical division, a long time and well known entity in many medical specialties, for almost twenty-five years.  His 25 years of knowing customers needs and desires, provided the perfect foundation for his company.


Q: When did MTI incorporate?
A: March of 1999.

 

Q: Why has MTI placed a Proposition 65 warning in its product manuals?

A: Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act is a California law passed by direct voter initiative in 1986. Proposition 65 is intended to help Californians make informed decisions about protecting themselves from exposure to chemicals known to the State of California to cause cancer, birth defects and/or other reproductive harm. Proposition 65 requires the State to publish a list of these chemicals which now includes over 800 substances. The list, which must be updated annually, includes a wide variety of substances, such as dyes, solvents, drugs, food-additives, and by-products of certain processes. The list includes consumer products such as aspirin, essential nutrients such as selenium and vitamin A, and materials such as nickel, sawdust, and vinyl that can be found in many everyday items.

 

Businesses must provide a warning if any of the listed chemicals are present in their products unless they can demonstrate that the exposure does not exceed the "no significant risk level" requirement of Proposition 65.

 

Businesses post Proposition 65 warnings because they have either determined that chemicals present in their products would exceed the "no significant risk level", or because they have chosen to provide a warning solely because of the presence of listed chemicals in the product without attempting to evaluate the exposure levels. Performing a risk assessment to evaluate whether a warning would be required would be beyond the resources available to most companies. MTI has elected to provide the warnings because it is aware that one or more of the listed chemicals may be present but has not performed the extensive studies that would be required to assess the exposure level. Although MTI's products may pose a negligible exposure risk, we decided it would be prudent to provide the Proposition 65 warnings.

 

For further information about California's Proposition 65, please visit http://www.oehha.ca.gov/prop65/background/p65plain.html.


 

Sales
Q: How can I purchase MTI equipment?
A: US and Canadian customers call us at (800) 924-4655, International call us at (801) 875-4999 or click the Contact Us tab above to fill out a form for a member of our sales team to contact you.


Q: Where is MTI’s equipment made?
A: All of MTI’s equipment is manufactured in Salt Lake City, Utah, USA in our state of the art 50,000 sq. foot manufacturing facility.


Q: What is MTI’s warranty?
A: All products have a 1 year parts and labor warranty from the date of shipment. MTI will, at its option, provide parts to the customer or repair the defective part at MTI's factory or authorized repair facility. All repair/replacement parts have a 90 day warranty from the date of shipment to the customer.  Warranty is non-cumulative.

 

This warranty does not apply to any part or product which upon examination by MTI or its authorized agents indicates the product has been altered in any way or has been misused or abused.  Any parts or products claimed under this warranty must be returned to MTI’s factory f.o.b. and MTI shall have no liability for transportation charges thereon. Call MTI sales at (800) 924-4655 for more information.


Q: Where can I see MTI’s equipment?
A: Our main display room is located at 3655 W Ninigret Drive, Salt Lake City, UT 84104-6572, USA.  However, we regularly attend meetings throughout the year.  See the News/Announcement section of this website to see our upcoming meetings.


Q: What is MTI’s standard lead time?
A: Our lead time is typically 4 weeks ARO plus shipping time.  However, we will do what we can to honor special shipping requests.


Q: Does MTI have other upholstery, laminate, stainless steel or solid surface colors available beyond our standard colors?

A: Yes, we can special order from many different upholstery, laminate, stainless steel or solid surface manufacturers.  However, if you choose, you may send your own special material to our manufacturing facility.  We also will do special foams such as memory foam.


Q: What method of payments does MTI accept?
A: Cash, Check, Visa or Mastercard, Wire Transfer, and Cashier's Check drawn on a US Bank.


Q: Are there any special wiring requirements for MTI products, even though they are generally 24 volt. DC powered?
A: No, there are no special wiring requirements for MTI products.  The electricity from your facility enters the chair and is converted to 24 volts of DC current by an onboard power supply, similar to the power supply in your computer.


Q: Does my order include freight?
A: If you purchase Podiatry equipment through a distributor in the USA, then it typically is included.  Otherwise freight is quoted as a separate cost to the equipment.


Q: What are MTI’s payment terms?
A: The Customer shall pay 50 percent of the purchase price as a down payment/deposit and the balance to be paid upon delivery or a valid purchase order must be issued upon signing the equipment sales agreement.  Purchase orders are only accepted from hospitals and large clinics.  Any organization using a valid purchase order must fill out, in its entirety a credit application, to receive open account status.  Should the customer defer beyond the initial delivery date agreed on, he/she shall pay on that date the entire balance of the purchase price of the equipment.  ONLY VISA and MasterCard credit cards are accepted.  Credit Cards may only be used at the time of purchase.  No invoices, with discounted or extended payment terms, may be paid for by credit card.


Q: How is installation handled?
A: All products delivered to the USA are installed by your factory trained local sales person.  If purchased on a contract, please see contract installation provisions.

Q: Is installation included in the price of my MTI equipment?
A: Yes, all installations in the USA and Canada include installation.  If purchased on a contract, please see contract installation provisions.  Ask your authorized MTI international distributor if you are outside the USA.

Q: What is MTI’s return policy?
A: All returns must be authorized by MTI, Inc. by issuance of an RMA number.  In certain circumstances, a restocking fee will be charged.  Special order items and electrical components are generally not accepted for return. For more information about MTI's return policy, please email, sales@mti.net. 

Q: How can I get service on my MTI products?
A: MTI has over 375 independent service companies around the world to service your MTI products.  US and Canadian Customers call us at (888) 520-4998, International Customers call us at (801) 875-4998 or click the Contact Us tab above to fill out a form for a member of our service department to contact you.


 

Approvals, Contracts, and Tax Information

Q: Does MTI equipment have the UL/CSA approval?
A: Yes, most of MTI’s equipment is listed to Safety Standards for Medical Electrical Equipment UL 60601-1, CSA-C22.2 60601-1, and IEC 60601-1.

 

Q: Is MTI equipment CSA Approved?
A: Yes, MTI’s equipment is CSA approved CAN/CSA C22.2 60601-1. Our Canadian Medical Device Establishment License is available upon request.


Q: Does MTI have an FSS (Federal Supply Schedule) contract?
A: Yes, contact sales@@mti.net for details. The number is FSS CONTRACT#: V797D-40294.

 

Q: Is MTI a supplier on any GPO contracts?

A: Yes, MTI is currently contracted with Premier, Intalare and Kaiser. Call us at (800) 924-4655, email us at sales@mti.net, or click the Contact Us tab above to fill out a form for a member of our GPO sales department to contact you.


Q: Does MTI equipment meet requirements for the ADA Section 44 ADA Tax Credit?

A: Yes, however please consult your tax advisor for professional advise regarding the ADA Section 44 Tax Credit, since presently there is an unresolved difference of opinion regarding the availability of a ADA Section 44 Tax Credit for purchases of medical equipment.  However, MTI believes that a disabled access credit may be available to medical practices that have purchased MTI power table(s)/chair(s), because they enable such practices to facilitate access by disabled individuals.  Click here to download a handout that explains the ADA Section 44 Tax Credit and Section 179 Accelerated Depreciation.  This handout will also calculate an estimated cost of your MTI chair or table by using these two tax benefits.


Q: What requirements does a practice need to meet in order to use the ADA Section 44 Tax Credit?
A: To qualify, the practice must meet at least one of the following qualifications:
1.    Annual gross receipts of the practice do not exceed $1,000,000.
2.    The practice employs no more than 30 full-time employees during the taxable year before the taxable year in which the credit is elected.


Q: Does MTI equipment quality for the Section 179 Accelerated Depreciation tax deduction?
A: Yes, since the purchase of all MTI equipment, including cabinetry, is considered removable equipment, you many take the tax deduction under Section 179.  Click here to download a handout that explains the Section 179 Accelerated Depreciation and ADA Section 44 Tax Credit.  This handout will also calculate an estimated after tax cost of your MTI chair or table using these two tax benefits.